Nayum Highend luxury jewellery

Company

Are you a member of any trade associations?: We are a member of the National Association of Jewellers NAJ and GIA Retailer programme.
Do you have a retail store where I can view the item I am interested in?: We are manufacture and recently we have launched our brand so we do not have a retail shop but we have office in Hatton Garden and you can come and view our stock there
How long have you been in the jewellery business for?: Nayum is brand name of Sunshine exim which is wholesaler and manufacture of fine diamond and Gemstone jewellery. . We are based in Hatton Garden since 1984.
What are your opening hours?: We are open on weekdays only, from 9:30AM to 5.30PM

Orders and Payments

Are the prices inclusive of VAT?: Yes all prices on the website are including VAT @20%. If your purchase is to be dispatched outside of the EU, you will be entitled to the discount equivalent to the VAT amount.
Are there any hidden charges?: The price you see is the final amount for the item. There are no hidden charges If your item does not qualify for free delivery then a fee will be applied to the item at checkout. Please see our delivery policy for more details.
Do you charge to use credit cards?: No there is no charge to the customer for the use of credit cards, including American Express.
Do you store credit card details?: No, we do not store or temporarily hold any credit card details
What type of payment methods do you accept?: You can pay by Paypal and via online bank transfer.

Delivery

Do you offer worldwide delivery?

Yes, we offer worldwide delivery using FedEx Priority. This is an express service, which usually takes between 3-5 days depending on the country of destination.

How do I track my order?

Once your order is shipped, we'll send you an email confirmation along with your shipment tracking number.

To view your order status please login to your account here. If you did not create an account while ordering, you can find your order details here

Once your order is shipped, we'll send you an email confirmation along with your shipment tracking number.

Returns

How do I return jewellery?: You can return jewellery to your chosen retail jeweller
What If I change my mind about a bespoke ring?: We will not be able to offer refunds on any bespoke piece of jewellery
What is the time limit for returning any product?: You can return the product within 30 days.
Will I get my money back?: We will refund you only if the item is not altered in any way or worn. If any engraving is done on your request then we will not be able to take any returns.

Product

Are all your items in stock?: Yes all items displayed on website are in stock.
Can I view any product before I buy it?: Yes you can come to our office In London Hatton Garden and view your chosen jewellery before you buy.
Do you offer an engraving service?: We offer a free laser engraving service on all purchases. The fonts available are Arial, Times New Roman and Palace Script. After an item is engraved the piece is considered bespoke and Bespoke items are non-returnable.
Do you sell semi-mounts without the centre stone?: Yes, we sell semi set mounts as well.
Does the item come with a warranty?: All our items come with a 12 months warranty which is valid from the date the item is received. If your purchase develops a fault or defect within 12 month of purchase, we will fix the item or replace it with a brand new product free-of-charge.
Does your jewellery come with any authenticity reports?: All our items are supplied with the Nayum Authenticity Report. This is a report which confirms the authenticity of the item and it can also be used for insurance purposes. Certified diamond rings comes with Gemological Institute of America (GIA) reports.
How can I find my finger size?: You can come to our office to check your finger size. We can also send you a ring sizer.
Is the Jewellery hallmarked?: Yes all items are hallmarked at London Assay Office with British hallmark.
Should I insure my jewellery?: It is recommended that you insure your jewellery either through the retailer or your insurance company.
What if my ring size or an item I want isn’t available?: If a piece you liked is unavailable, please get in touch with us and we can make it especially for you. It will usually take us 20 to 30 working days to make, hallmark and deliver a piece.
Can I alter any design in any way?: You can alter any design in any way but you will not be able to return it once the design is altered.

Shipping

How much do you charge for shipping in the UK?: We do not charge for shipping within UK. All our jewellery is sent fully insured and free of charge using the Royal Mail Special Delivery Next Day service which is fully insured by us with no additional charge (UK mainland only). Please note that this service requires a signature to confirm receipt so please ensure that somebody is available to sign for the package. .
Is the item sent in discreet packaging?: The item is sent in an unmarked Jiffy bag. If you have purchased the item as a surprise please let a member of our team know and we will ensure that there is no reference to Nayum on packaging
Will you ship outside the UK?: We offer a free international delivery service for all purchases worth over £550. If the total value of the order is under £550 a £45 delivery charge applies.
If the delivery charge to the country of destination exceeds £45, we will contact you for payment of the excess amount. All items are insured against loss or theft and we request customers to inspect the parcel for damage or tampering before signing for receipt.

Diamonds

Are your diamonds genuine?: All our diamonds are genuine diamonds. We have buying office in Mumbai Diamond Boarse o Every diamond is checked in-house by GIA qualified diamond graders.We do not buy conflict diamonds and we buy through Kimberly process.
Do you sell loose diamonds with GIA certificate?: Yes, we do sell loose diamonds with and without GIA certificate. If you are searching for a particular stone please let us know and we will try our best to find it for you for reasonably price.

Gemstones

Are your gemstones natural?: Yes and we are proud to say we have vast collection of Fine Gemstone jewellery
Are your gemstones treated?: Yes some are with heat treatment. Coloured stones are commonly heat treated to bring out the intense colour of the stone.
Do you sell loose gemstones?: Yes, we do sell loose gemstones and we have many stones in stock which are not website. If you are searching for a particular stone please let us know and we will do our best to find it for you.
Where are your gemstone sourced from?: We source our gemstones from Brazil, Burma, India, Kenya, Madagaskar, Shri Lanka, Tanzania, Taiwan, Zambia. Our rubies come from Burma, Thailand and Mozambique. Our sapphires come from Burma, Thailand, Sri Lanka and Madagascar. Our emeralds come from Brazil and Zambia We only buy stones from ethical sources. You can contact us if you need any more information about origin of any particular gemstone in any piece of jewellery in our collection.

FAQs