FAQs

Company
Are you a member of any trade associations?
Do you have a retail store where I can view the item I am interested in?
How long have you been in the jewellery business for?
What are your opening hours?
Orders and Payments
Are the prices inclusive of VAT?
Are there any hidden charges?
Do you charge to use credit cards?
Do you store credit card details?
What type of payment methods do you accept?
Delivery
Do you offer worldwide delivery?
How do I track my order?
Returns
How do I return jewellery?
What If  I change my mind about a bespoke ring?
What is the time limit for returning any product?
Will I get my money back?
Product
Are all your items in stock?
Can I view any product before I buy it?
Do you offer an engraving service?
Do you sell semi-mounts without the centre stone?
Does the item come with a warranty?
Does your jewellery come with any authenticity reports?
How can I find my finger size?
Is the Jewellery hallmarked?
Should I insure my jewellery?
What if my ring size or an item I want isn’t available?
 Can I alter any design in any way?
Shipping
How much do you charge for shipping in the UK?
Is the item sent in discreet packaging?
Will you ship outside the UK?
Diamonds
Are your diamonds genuine?
Do you sell loose diamonds with GIA certificate?
Gemstones
Are your gemstones natural?
Are your gemstones treated?
Do you sell loose gemstones?
Where are your gemstone sourced from?
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